Return and Cancellation Policy by Swag MotionAt
Swag Motion, we create steering wheels that reflect your unique style and elevate your vehicle’s interior. Since each of our products is made individually, returns are only available for a limited range of ready-to-ship items in stock.
Returns and Exchanges for Custom Steering WheelsCustom steering wheels are non-refundable and non-exchangeable, except in cases where defects are identified upon receipt.
Once we confirm that your package has been delivered, you have 48 hours to: 1. Inspect the steering wheel for any defects.
2. Report any issues by contacting us with photos attached.
If a defect is confirmed, we will offer a repair, exchange, or store credit.
❗ After the 48-hour window, returns or exchanges for custom steering wheels will not be accepted.Unreasonable Requests for Cancellation or ReturnsWe understand that life can be unpredictable, but certain situations are not valid reasons for cancellations or returns:
• You sold your car or it was damaged in an accident during the production of the wheel. We’re sorry this happened, but our work is already underway.
• You changed your mind. Unfortunately, we can’t undo production with the wave of a wand.
• Personal or family circumstances. For example, if someone in your family isn’t thrilled with your choice.
• You decided to switch hobbies and now prefer cycling over driving. We respect your new passion, but the order cannot be canceled.
Cancellation and Return FeesAs soon as you place your order, the production process begins, which incurs costs. For cancellations or returns of ready-to-ship items, the following fees apply:
1. Order not yet shipped: A 5% fee (covers payment processing costs).
2. Item prepared and packed: A 20% fee.
3. Item shipped: A fee ranging from 25% to 50% of the product’s cost.
These fees help us maintain competitive prices and ensure high-quality service for all our customers.
Why Custom Orders Cannot Be ReturnedEach steering wheel is custom-made to your specifications and vehicle requirements. This is not a ready-made item but a unique product that requires time, materials, and craftsmanship. We take pride in our work and ensure that every product meets the highest quality standards.
What to Do If You Have Doubts?We understand that choosing the perfect steering wheel is a big decision. If you have questions or are unsure about your choice, please contact us before placing your order.
📩 Message us on Instagram:
@swag__motionOur specialists are happy to guide you and help you select the best option for your needs.
Swag Motion — Confidence in Quality, Personalized Service, and Support Every Step of the Way.