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At SWAG MOTION, most of our steering wheels are custom-made specifically for each customer based on the selected vehicle, materials, colors, stitching, trims, carbon fiber options, paddles, LED display, and other requested specifications.
Because of the custom nature of our products, please review this policy carefully before placing an order.
Custom / Made-to-Order Steering Wheels
All custom-made steering wheels are considered FINAL SALE.
Once production has started, the order cannot be canceled, returned, or refunded simply because the customer changed their mind, sold the vehicle, no longer wants the product, ordered the wrong configuration, or decided not to proceed with installation.
Before production begins, the customer is responsible for confirming that all selected options, colors, materials, stitching, trims, vehicle information, and other specifications are correct.
Minor visual differences may occur between photos, renders, samples, and the final handmade product due to lighting, screen settings, material batches, carbon fiber patterns, stitching, leather, Alcantara, and the handcrafted production process.
Normal variations of this kind are not considered manufacturing defects.
Deposits & Cancellations
Custom orders normally require a 50% deposit before production begins.
Once production has started, the deposit becomes non-refundable because materials, labor, components, and production capacity have already been allocated specifically to the customer’s order.
If a cancellation request is made before production has started, SWAG MOTION may review the request individually.
Any approved cancellation may be subject to payment processing fees or other costs already incurred.
Remaining Balance
The remaining balance must be paid before the completed steering wheel is shipped or released for local pickup.
We normally provide photos or videos of the completed steering wheel for final quality control before shipment.
Failure to pay the remaining balance does not automatically cancel the order or make the original deposit refundable.
Production & Delivery Time
Production and delivery timeframes provided by SWAG MOTION are estimates only and are not guaranteed delivery dates.
Most custom steering wheel orders are typically completed within approximately the estimated timeframe provided at the time of purchase.
Additional time may occasionally be required due to custom specifications, OEM core sourcing, quality control, remakes, factory workload, supplier delays, shipping carrier delays, or other circumstances outside of our reasonable control.
Quality control is an important part of our process. If a product does not meet our standards, additional production time may be required to correct or remake it before shipment.
Defects or Manufacturing Issues
Customers must inspect the steering wheel promptly after delivery.
Any visible damage, incorrect specifications, missing components, shipping damage, or other issue that could reasonably be discovered during inspection must be reported within 48 hours of delivery.
The customer must provide clear photos and/or videos showing the issue.
Depending on the circumstances, SWAG MOTION may offer an appropriate solution, including:
Repair, replacement, exchange, replacement component, or store credit.
A refund is not automatically provided when a reasonable repair, replacement, exchange, or other solution is available.
Any latent manufacturing defect that could not reasonably have been discovered during the initial inspection period will be reviewed individually.
Installed Steering Wheels
Once a steering wheel has been installed, modified, disassembled, altered, damaged, or used, it is generally not eligible for return.
Installation can affect electrical components, connectors, wiring, clockspring systems, buttons, paddles, heating systems, driver-assistance systems, airbag components, alignment, coding, and other vehicle systems.
For this reason, any suspected issue should be documented before additional modifications, repairs, or troubleshooting are performed whenever reasonably possible.
Installation Responsibility
SWAG MOTION sells custom steering wheels and related components. We are not responsible for installation work performed by the customer or by a third-party installer.
Professional installation by a qualified automotive shop or technician is strongly recommended.
The customer and installer are responsible for verifying compatibility, correct wiring, electrical connections, airbag installation, steering wheel controls, paddle shifters, clockspring alignment, steering wheel alignment, coding, driver-assistance features, and any other vehicle-specific requirements.
SWAG MOTION is not responsible for damage, faults, warning lights, broken wiring, damaged modules, clockspring damage, airbag faults, alignment issues, electrical problems, or other issues caused by incorrect installation, improper wiring, modification, misuse, or troubleshooting performed by a third party.
Costs related to third-party installation, diagnostics, coding, removal, reinstallation, towing, or vehicle downtime are the responsibility of the customer.
Electrical & Vehicle-Specific Features
Modern vehicles may use different electrical systems and configurations even within the same model or model year.
Features including:
• Heated steering wheel
• LED display
• Paddle shifters
• Steering wheel buttons
• Hands-off detection
• Driver-assistance systems
• Adaptive cruise control
• Lane-keeping systems
• Vibration motors
• Touch-sensitive detection systems
• Cameras or sensors
may vary depending on the specific vehicle configuration.
The customer is responsible for providing accurate vehicle information when ordering.
In some cases, additional wiring, coding, adapters, modules, or installer troubleshooting may be required.
Airbag & Airbag Cover
Unless specifically stated otherwise, SWAG MOTION does not provide a new OEM airbag.
The customer’s original factory airbag is normally reused.
When an airbag cover is included, the cover is a separate cosmetic component that may require transfer or installation onto the customer’s original airbag assembly.
Airbag removal and installation should only be performed by a qualified professional.
SWAG MOTION is not responsible for damage or injury resulting from improper airbag removal, installation, modification, handling, or installation performed by a third party.
In-Stock Products
Products specifically identified as in stock and not custom-made may be eligible for return.
Approved in-stock returns may be subject to a restocking fee of up to 50%, depending on:
• Product condition
• Packaging condition
• Missing components
• Signs of handling or installation
• Inspection requirements
• Resaleability of the product
Original shipping charges are non-refundable.
Return shipping is the customer’s responsibility unless the return is caused by an error made by SWAG MOTION.
Returned products must be unused, uninstalled, undamaged, and returned in their original condition and packaging.
Products showing signs of installation, scratches, damage, modification, missing components, or use may be refused or subject to an increased deduction.
Incorrect Vehicle Information or Customer Selection
The customer is responsible for providing the correct vehicle year, make, model, trim, steering wheel type, options, and any photographs or information requested before production.
SWAG MOTION is not responsible when a product is manufactured based on incorrect or incomplete information provided by the customer.
If modifications or replacement components are required because incorrect information was supplied, additional charges may apply.
Shipping Damage
If a package arrives visibly damaged, the customer should photograph the package before opening it whenever reasonably possible.
Shipping damage must be reported within 48 hours of delivery and should include photos or videos of:
• Shipping box
• Packaging
• Shipping label
• Damaged product
• Any damaged components
The original packaging should be retained until the claim is resolved.
Lost, Stolen or Missing Packages
SWAG MOTION is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after the shipping carrier has confirmed successful delivery to the address provided by the customer.
Customers are responsible for providing a complete and accurate shipping address and for ensuring that the package can be safely received at that location.
If tracking shows the package as delivered but the customer cannot locate it, the customer should first check with household members, neighbors, building management, mailroom staff, or the shipping carrier and, when appropriate, file a theft or missing-package report.
Once a package has been confirmed as delivered by the carrier, SWAG MOTION is not responsible for theft, porch piracy, packages left unattended, packages removed from the delivery location, or packages misplaced after delivery.
If a package is lost or damaged while still in transit, the customer should contact SWAG MOTION as soon as possible.
SWAG MOTION will work with the shipping carrier and assist with the applicable claim or investigation.
Any replacement, refund, or other resolution will depend on the circumstances of the shipment, carrier investigation, and available shipping insurance.
SWAG MOTION is not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided by the customer.
Additional shipping or replacement costs may apply if a package must be reshipped due to incorrect customer-provided address information.
Return Authorization
Do not return any product without contacting SWAG MOTION first.
All returns must be approved before shipment.
Unauthorized returns may be refused.
If a return is approved, the customer must follow the return instructions provided by SWAG MOTION.
The customer is responsible for properly packaging the product to prevent damage during return shipping.
Refunds
Any approved refund will be calculated based on the circumstances of the individual case.
Shipping fees, installation costs, payment processing fees, custom work, damaged components, missing parts, or applicable restocking fees may be deducted where appropriate.
Approved refunds will normally be returned to the original payment method whenever possible.
Processing times may vary depending on the payment provider.
Chargebacks & Payment Disputes
Customers are strongly encouraged to contact SWAG MOTION first and allow us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute.
A chargeback or payment dispute does not automatically cancel the underlying transaction or automatically entitle the customer to retain both the merchandise and the disputed funds.
If a customer receives or retains merchandise while also receiving funds through a chargeback or payment dispute, the customer may remain responsible for returning the merchandise or paying any amount legally owed.
SWAG MOTION reserves the right to provide payment processors, issuing banks, card networks, or other relevant parties with documentation related to the transaction, including:
• Order specifications
• Customer approvals
• Messages and communications
• Invoices
• Payment records
• Tracking information
• Delivery confirmation
• Photos and videos
• Quality-control documentation
• Installation information
• Return records
• Other relevant transaction evidence
Nothing in this section limits any rights available to the customer under applicable law or through their payment provider.
Custom Orders Are Final Sale
By placing a custom order and submitting payment, the customer acknowledges that the product is being manufactured specifically for their vehicle and selected specifications.
The customer understands and agrees that custom-made products are FINAL SALE, except where a verified manufacturing defect, shipping issue, or error by SWAG MOTION requires an appropriate remedy.
Contact Us
If you believe there is an issue with your order, please contact us so we can review the circumstances and determine the appropriate solution.
SWAG MOTION
Las Vegas, Nevada
Because of the custom nature of our products, please review this policy carefully before placing an order.
Custom / Made-to-Order Steering Wheels
All custom-made steering wheels are considered FINAL SALE.
Once production has started, the order cannot be canceled, returned, or refunded simply because the customer changed their mind, sold the vehicle, no longer wants the product, ordered the wrong configuration, or decided not to proceed with installation.
Before production begins, the customer is responsible for confirming that all selected options, colors, materials, stitching, trims, vehicle information, and other specifications are correct.
Minor visual differences may occur between photos, renders, samples, and the final handmade product due to lighting, screen settings, material batches, carbon fiber patterns, stitching, leather, Alcantara, and the handcrafted production process.
Normal variations of this kind are not considered manufacturing defects.
Deposits & Cancellations
Custom orders normally require a 50% deposit before production begins.
Once production has started, the deposit becomes non-refundable because materials, labor, components, and production capacity have already been allocated specifically to the customer’s order.
If a cancellation request is made before production has started, SWAG MOTION may review the request individually.
Any approved cancellation may be subject to payment processing fees or other costs already incurred.
Remaining Balance
The remaining balance must be paid before the completed steering wheel is shipped or released for local pickup.
We normally provide photos or videos of the completed steering wheel for final quality control before shipment.
Failure to pay the remaining balance does not automatically cancel the order or make the original deposit refundable.
Production & Delivery Time
Production and delivery timeframes provided by SWAG MOTION are estimates only and are not guaranteed delivery dates.
Most custom steering wheel orders are typically completed within approximately the estimated timeframe provided at the time of purchase.
Additional time may occasionally be required due to custom specifications, OEM core sourcing, quality control, remakes, factory workload, supplier delays, shipping carrier delays, or other circumstances outside of our reasonable control.
Quality control is an important part of our process. If a product does not meet our standards, additional production time may be required to correct or remake it before shipment.
Defects or Manufacturing Issues
Customers must inspect the steering wheel promptly after delivery.
Any visible damage, incorrect specifications, missing components, shipping damage, or other issue that could reasonably be discovered during inspection must be reported within 48 hours of delivery.
The customer must provide clear photos and/or videos showing the issue.
Depending on the circumstances, SWAG MOTION may offer an appropriate solution, including:
Repair, replacement, exchange, replacement component, or store credit.
A refund is not automatically provided when a reasonable repair, replacement, exchange, or other solution is available.
Any latent manufacturing defect that could not reasonably have been discovered during the initial inspection period will be reviewed individually.
Installed Steering Wheels
Once a steering wheel has been installed, modified, disassembled, altered, damaged, or used, it is generally not eligible for return.
Installation can affect electrical components, connectors, wiring, clockspring systems, buttons, paddles, heating systems, driver-assistance systems, airbag components, alignment, coding, and other vehicle systems.
For this reason, any suspected issue should be documented before additional modifications, repairs, or troubleshooting are performed whenever reasonably possible.
Installation Responsibility
SWAG MOTION sells custom steering wheels and related components. We are not responsible for installation work performed by the customer or by a third-party installer.
Professional installation by a qualified automotive shop or technician is strongly recommended.
The customer and installer are responsible for verifying compatibility, correct wiring, electrical connections, airbag installation, steering wheel controls, paddle shifters, clockspring alignment, steering wheel alignment, coding, driver-assistance features, and any other vehicle-specific requirements.
SWAG MOTION is not responsible for damage, faults, warning lights, broken wiring, damaged modules, clockspring damage, airbag faults, alignment issues, electrical problems, or other issues caused by incorrect installation, improper wiring, modification, misuse, or troubleshooting performed by a third party.
Costs related to third-party installation, diagnostics, coding, removal, reinstallation, towing, or vehicle downtime are the responsibility of the customer.
Electrical & Vehicle-Specific Features
Modern vehicles may use different electrical systems and configurations even within the same model or model year.
Features including:
• Heated steering wheel
• LED display
• Paddle shifters
• Steering wheel buttons
• Hands-off detection
• Driver-assistance systems
• Adaptive cruise control
• Lane-keeping systems
• Vibration motors
• Touch-sensitive detection systems
• Cameras or sensors
may vary depending on the specific vehicle configuration.
The customer is responsible for providing accurate vehicle information when ordering.
In some cases, additional wiring, coding, adapters, modules, or installer troubleshooting may be required.
Airbag & Airbag Cover
Unless specifically stated otherwise, SWAG MOTION does not provide a new OEM airbag.
The customer’s original factory airbag is normally reused.
When an airbag cover is included, the cover is a separate cosmetic component that may require transfer or installation onto the customer’s original airbag assembly.
Airbag removal and installation should only be performed by a qualified professional.
SWAG MOTION is not responsible for damage or injury resulting from improper airbag removal, installation, modification, handling, or installation performed by a third party.
In-Stock Products
Products specifically identified as in stock and not custom-made may be eligible for return.
Approved in-stock returns may be subject to a restocking fee of up to 50%, depending on:
• Product condition
• Packaging condition
• Missing components
• Signs of handling or installation
• Inspection requirements
• Resaleability of the product
Original shipping charges are non-refundable.
Return shipping is the customer’s responsibility unless the return is caused by an error made by SWAG MOTION.
Returned products must be unused, uninstalled, undamaged, and returned in their original condition and packaging.
Products showing signs of installation, scratches, damage, modification, missing components, or use may be refused or subject to an increased deduction.
Incorrect Vehicle Information or Customer Selection
The customer is responsible for providing the correct vehicle year, make, model, trim, steering wheel type, options, and any photographs or information requested before production.
SWAG MOTION is not responsible when a product is manufactured based on incorrect or incomplete information provided by the customer.
If modifications or replacement components are required because incorrect information was supplied, additional charges may apply.
Shipping Damage
If a package arrives visibly damaged, the customer should photograph the package before opening it whenever reasonably possible.
Shipping damage must be reported within 48 hours of delivery and should include photos or videos of:
• Shipping box
• Packaging
• Shipping label
• Damaged product
• Any damaged components
The original packaging should be retained until the claim is resolved.
Lost, Stolen or Missing Packages
SWAG MOTION is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after the shipping carrier has confirmed successful delivery to the address provided by the customer.
Customers are responsible for providing a complete and accurate shipping address and for ensuring that the package can be safely received at that location.
If tracking shows the package as delivered but the customer cannot locate it, the customer should first check with household members, neighbors, building management, mailroom staff, or the shipping carrier and, when appropriate, file a theft or missing-package report.
Once a package has been confirmed as delivered by the carrier, SWAG MOTION is not responsible for theft, porch piracy, packages left unattended, packages removed from the delivery location, or packages misplaced after delivery.
If a package is lost or damaged while still in transit, the customer should contact SWAG MOTION as soon as possible.
SWAG MOTION will work with the shipping carrier and assist with the applicable claim or investigation.
Any replacement, refund, or other resolution will depend on the circumstances of the shipment, carrier investigation, and available shipping insurance.
SWAG MOTION is not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided by the customer.
Additional shipping or replacement costs may apply if a package must be reshipped due to incorrect customer-provided address information.
Return Authorization
Do not return any product without contacting SWAG MOTION first.
All returns must be approved before shipment.
Unauthorized returns may be refused.
If a return is approved, the customer must follow the return instructions provided by SWAG MOTION.
The customer is responsible for properly packaging the product to prevent damage during return shipping.
Refunds
Any approved refund will be calculated based on the circumstances of the individual case.
Shipping fees, installation costs, payment processing fees, custom work, damaged components, missing parts, or applicable restocking fees may be deducted where appropriate.
Approved refunds will normally be returned to the original payment method whenever possible.
Processing times may vary depending on the payment provider.
Chargebacks & Payment Disputes
Customers are strongly encouraged to contact SWAG MOTION first and allow us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute.
A chargeback or payment dispute does not automatically cancel the underlying transaction or automatically entitle the customer to retain both the merchandise and the disputed funds.
If a customer receives or retains merchandise while also receiving funds through a chargeback or payment dispute, the customer may remain responsible for returning the merchandise or paying any amount legally owed.
SWAG MOTION reserves the right to provide payment processors, issuing banks, card networks, or other relevant parties with documentation related to the transaction, including:
• Order specifications
• Customer approvals
• Messages and communications
• Invoices
• Payment records
• Tracking information
• Delivery confirmation
• Photos and videos
• Quality-control documentation
• Installation information
• Return records
• Other relevant transaction evidence
Nothing in this section limits any rights available to the customer under applicable law or through their payment provider.
Custom Orders Are Final Sale
By placing a custom order and submitting payment, the customer acknowledges that the product is being manufactured specifically for their vehicle and selected specifications.
The customer understands and agrees that custom-made products are FINAL SALE, except where a verified manufacturing defect, shipping issue, or error by SWAG MOTION requires an appropriate remedy.
Contact Us
If you believe there is an issue with your order, please contact us so we can review the circumstances and determine the appropriate solution.
SWAG MOTION
Las Vegas, Nevada
Returns, Cancellations & Order Policy
Returns, Cancellations & Order Policy